Questions
&
Answers
You got questions? We got answers! This page is created to help you become better familiar with our inventory software and to answer general questions users may have about Simple Inventory Tracker.
Q: How do I cancel my subscription?
A: You can email us at support@simplesuitesoftware.com and let us know you would like to cancel. You will need to email us 5 days before your next billing cycle to avoid being charged for the following month. If you email us after the billing date, we will charge you the time you used the software for that month at a Prorated amount. Note: Your billing date is the date your account was created.
Q: Can I add users to my account?
A: No, not at this time. This is a single user sign on account. You can share your login info if you want, but only 1 user per account currently.
Q: What if I didn't receive my activation code?
A: Email support at support@simplesuitesoftware.com and let us know and we will get you your code to activate your account.
Q: How do I make a feature request?
A: Email support at support@simplesuitesoftware.com or fill out the contact form on our website and let us know what your idea is. If you have access to the software you can use the feedback page to make your request. We will research the idea and let you know if its possible. Note: research can take up to 3 weeks. Implementation can take months.
Q: How many items and departments can I make?
A: There isn't a limit to the number of departments or items you can create.
Q: If I delete my account, are my inventory items deleted also?
A: Yes, if you delete your account all items and history is gone. We can not recover it. Make sure you want to delete your account before deleting your account. We can not recover any info once its deleted.
Q: Who can see my Inventory items?
A: No one can see your inventory items but you. We see you have a account with us, but we can not see any information about your inventory items.